Refund Policy

Every IPTV Harmony plan comes with a 7-day refund window. If the service doesn't work as described and our team can't fix it, you can get your money back.

When you can ask for a refund

You can request a refund within 7 days of activation (the day your login was sent) if:

• the service doesn't work on your device and support can't resolve it, or
• the service doesn't work as described on this website and the problem isn't fixed.

How to request a refund

1. Email [email protected] or message us on WhatsApp. Include your order ID (it starts with IPH-) and describe what isn't working.
2. Let our team try to fix it. Most problems are app settings or Wi-Fi and take a few minutes.
3. If the problem can't be fixed, we confirm the refund.
4. The refund is sent through the original payment method. How long it takes to appear depends on that method.

When refunds don't apply

• Requests made more than 7 days after activation.
• Problems caused by your home network or device that remain after trying the fixes we recommend, for example an internet connection slower than the recommended minimum.
• Accounts suspended for sharing a login beyond the purchased connections, or for reselling.
• Fees paid to third-party app developers. Only the developer can refund those.

After the refund window

Plans aren't refunded pro rata after 7 days. If there is a longer service problem on our side, contact us and we'll look at your case individually.

Your statutory rights

This policy doesn't limit any rights you have under the consumer law of your country.